The largest department in the hotel, in terms of number of employees, is:
A) Front office B) Housekeeping
C) Sales and Banquets D) Food and Beverage
After the main meeting, the meeting planner would like attendees to attend smaller break out sessions designed to provide more detail instructions about the company's products and participants will be taking extensive notes.
What type of meeting room set-up would you suggest?
A) Theater style B) Board room C) Hollow square D) Classroom
Describe the challenges faced by in-flight foodservice managers and explain why some airlines are eliminating on-board foodservice.
What will be an ideal response?
The concierge association, which promotes high professional and ethical standards, is called:
A) International Concierge Association
B) Professional Association of Innkeepers International
C) Chaine des rotisseurs
D) Les Clefs d'Or
The sales manager is meeting with the meeting planner for a large convention, the meeting planner would like for the audience to be able to see the main stage but does not feel that note taking by participants will be a requirement.
What type of meeting room set-up would you suggest?
A) Board room B) Theater style C) Banquet D) Classroom
A client wishes to hold a meeting where there will be a small number of people all who will be taking notes and who need to be seated at a block rectangular table. What type of meeting room set-up would you suggest?
A) Banquet B) Theater style C) Classroom D) Board room
Identify and discuss one trend in each of the following areas:
Healthcare
Business and Industry
Leisure and recreation
What will be an ideal response?
The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, tickets to shows and other advice is the:
A) front desk associate B) concierge
C) bell captain D) assistant rooms manager
List and describe one challenge in College and University foodservice and describe one advantage.
What will be an ideal response?
In house and guest communications in a hotel are managed by:
A) point of sales systems or POS B) front office
C) telecommunications or CBX/PBX D) property management system or PMS
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