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Missmina01 Missmina01
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Posts: 596
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5 years ago
The interrelated nature of hospitality and tourism means that:
 
  A) hospitality employees make the best tourists
  B) one should know all the areas of the industry in order to work in it
  C) a person must like to travel in order to be a successful restaurant manager
  D) all scopes under the umbrella of the industry have an effect on each other



Name three areas of the Accounting Office and tell what they are responsible for.
 
  What will be an ideal response?



Since it's introduction, the pineapple has been internationally recognized as:
 
  A) a symbol of hospitality, friendliness, warmth and cheer
  B) a widely used vegetable in the South
  C) a gift from sea captains to yacht passengers
  D) a symbol for food establishments



On August 1 you received and paid for 6,000 in Linen and 8,000 in Guest Supplies from the ABC Company. The next day you put 4,000 of guest supplies into operations. Set up the accounts and post the transactions. (No debits and credits)
 
  What will be an ideal response?



When, someone in the back of the house is serving someone in the front of the house This is called:
 
  A) checks and balances B) work-place dynamics
  C) the essence of teamwork D) work ethics



Name four items or measurements that actual financial performance of a P&L is compared to.
 
  What will be an ideal response?



What destination breeds endangered animal species, participates in visitor education programs and biological research?
 
  A) National Zoo, Washington, D.C. B) Sea World
  C) GatorLand Theme Park D) Smithsonian Institute



Name three different profit levels in a hotel.
 
  What will be an ideal response?



You are a service leader for a national airline preparing to leave on a transcontinental flight from Atlanta to Los Angeles.
 
  List the moments of truth your customer will encounter from the time they arrive at the terminal to the time they land in LA.



Compare and contrast your ideal weekly work schedule with that of a typical manager in the hospitality field. Where are the main differences and how does the hospitality industry justify the differences.
 
  What will be an ideal response?
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gregbren89@gmaigregbren89@gmai
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Posts: 793
5 years ago
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D

- - - - - - - - - - - -

Income AccountingIncludes the income journal, general cashier and accounts payable
Accounts ReceivableIncludes credit manager, credit cards, and direct billing
Night AuditIncludes the rooms and food & beverage revenue auditing

- - - - - - - - - - - -

A

- - - - - - - - - - - -

Cash Linen Inventory Guest Supply Inventory Guest Supply Expense
-  6,000 +  6,000
-  8,000 +  8,000
-  4,000 +  4,000

- - - - - - - - - - - -

C

- - - - - - - - - - - -

Budget
Last Year
Forecast
Last Month OR Last Period
Proforma
Established goal

- - - - - - - - - - - -

A

- - - - - - - - - - - -

Department Profit
Total Department Profit
House Profit or Gross Operating Profit
Net House Profit OR Adjusted Gross Operating Profit

- - - - - - - - - - - -

The list will vary from student to student, depending on their perspective. Some lists will be all inclusive and some will be more limited to the moments that they more passionate about. Stress the importance of every nuance of the service experience.

- - - - - - - - - - - -

Most students will note their perfect schedule as Monday-Friday 9 AM-5 PM with weekends and holidays off. The reality of a 60-70 hour workweek and holidays being the busiest days is not the most appealing schedule for young people. The rationale that the service the hospitality industry offers best is convenience, yet convenience to the guest does not always mean convenience to the provider.
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Missmina01 Author
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5 years ago
Thanks
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2 years ago Edited: 2 years ago, Karina Malets
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2 years ago
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