Craftworkers who perform such tasks as building stairs, installing trim, and hanging doors are ...

Craftworkers who perform such tasks as building stairs, installing trim, and hanging doors are considered
  _____.
 
  a. master carpenters
  b. rough carpenters
  c. detail carpenters
  d. finish carpenters

---

[Ques. 2] A journeyman carpenter employed by a small firm is more likely to _____.
 
  a. specialize in one skill area
  b. be highly trained
  c. perform a variety of tasks
  d. have lower job satisfaction

---

[Ques. 3] A training program in which a craft is learned from those who have mastered the craft and focuses on learning
  by doing is called a(n) _____.
 
  a. building science course
  b. mentorship
  c. apprenticeship
  d. carpentry curriculum

---

[Ques. 4] An apprentice program traditionally requires 8,000 hours of training, which is equivalent to _____.
 
  a. one year
  b. two years
  c. four years
  d. five years

---

[Ques. 5] Listening to the customer's complaint does not provide _____.
 
  a. valuable information about the problem
  b. information about what the unit should do
  c. clues that the HVAC equipment may not be faulty
  d. all information needed to find the problem