Which of the following is an example of a feedforward control measure used to control possible workplace violence?
A) Clearly communicate the security policies to employees.
B) Use corporate hotlines for reporting and investigating incidences.
C) Review company policies and change, if necessary.
D) Investigate incidences and take appropriate action.
Question 2Which of the following is a feedforward control measure to prevent employee theft?
A) employee assistance programs to help employees with behavioral problems
B) thorough investigation of the incident by an external agency
C) use of quick and decisive managerial intervention during the incident
D) open communication about incidences and what's being done
Question 3The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines ________.
A) the skill development of employees
B) how the firm performs in the short run
C) the employee satisfaction in the company
D) how employees serve customers
Question 4Diane wants to take corrective measures to prevent future theft. Which of the following is a feedback tactic that Diane could use to control theft?
A) use the services of professional investigators
B) openly communicate the costs of stealing
C) use corporate hotlines for reporting incidences
D) educate and train employees about the policies
Question 5Because so many items had disappeared from the office supplies storeroom, management installed a surveillance camera to provide ________.
A) feedforward control
B) concurrent control
C) feedback control
D) evidence for prosecution
Question 6Helen investigates an incident involving a shooting in her workplace. She wants to take measures to control its effects. By doing this she is exerting ________ control over the incident.
A) feedback
B) concurrent
C) reactive
D) feedforward
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