Under this currency management method the purchaser pays a pre-established rate for a currency in the future to one of the major banks.
a. Forward contract
b. Futures contract
c. Currency fluctuation contract
d. Options contract
Question 2When resolving conflicts with customers, establishing exactly who is responsible for the problem should be accomplished first.
a. True
b. False
Question 3Which of the following would be the LEAST likely problem associated with sourcing an international purchase from a developed country (i.e. Western Europe or Japan)?
a. Cultural differences
b. Longer leadtimes
c. Currency fluctuations
d. Poor quality
Question 4The most important source of customer communication a company should monitor is
a. formal customer surveys.
b. complaints.
c. compliments.
d. e-mail.
e. direct customer contact.
Question 5For purchasers just beginning international sourcing efforts, the use of a full-service trading company may actually result in a lower total cost for international purchases compared with performing each activity individually.
Indicate whether the statement is true or false
Question 6Decisions concerning customer service standards should be made by
a. customers.
b. marketers.
c. managers.
d. outside consulting firms.
e. customer service representatives.
Question 7Stat-USA a service of the U.S. Department of State, provides a single point of access to authoritative business, trade, and economic information for existing buyers as well as new buyers wishing to explore international sourcing.
Indicate whether the statement is true or false
Question 8A recent examination of 125 sites for customer e-mail responsiveness indicated that the most responsive sites were
a. travel sites.
b. commercial air lines.
c. wholesalers.
d. retail shopping sites.
e. government tourism sites.
Question 9The LEAST likely reason for cost differentials between countries is:
a. Longer transportation routes
b. Exchange rate differences
c. Government subsidies
d. Lower labor rates
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