The concept of ________ consists of rework and disposal efforts.

The concept of ________ consists of rework and disposal efforts.
 a. The hidden factory
 b. Continuous improvement
 c. Zero defects
 d. Kaizen
 e. Six Sigma

Question 2

All of the following contribute to the ever more complex management of marketing processes except
 a. customized products.
  b. new distribution channels.
  c. multiple pricing options.
  d. new communications channels.
  e. mass production.

Question 3

Which of the following is not one of Deming's 14 points?
 a. Encourage education and self-improvement
 b. Institute leadership
 c. Take action
 d. Utilize numerical quotas and measurement by objective to motivate management
 e. Optimize the efforts of teams

Question 4

Database design can be very complicated. Three elements that should always be present in database design to insure consistency of analysis are
 a. technology, research techniques, and data.
  b. names, addresses, and ages.
  c. forms, tags, and attributes.
  d. characters, fonts, and scales.
  e. hierarchy, dependence, and decomposition.

Question 5

Which of the following is not one of the unique features of Deming's philosophy?
 a. Variation is the primary source of quality nonconformance
 b. Intrinsic motivation is more powerful than extrinsic motivation
 c. Predictions must be grounded in theory that helps to understand cause-and-effect relationships
 d. Interacting parts of a system must be treated individually, not as a whole
 e. Although quality is everyone's responsibility, senior management has the ultimate responsibility for quality improvement

Question 6

The records in a database
 a. hold the fields.
  b. hold the tables.
  c. hold information such as a name or date.
  d. both a and c.
  e. both b and c.

Question 7

Which of the following is not one of the eight key principles of total quality management?
 a. Stress objective rather than subjective analysis
 b. Define quality in terms of customers and their requirements
 c. Strive for zero defects
 d. Make quality everyone's responsibility
 e. Inspect for quality at the end of the production line

Question 8

The entity or component within a database that holds information such as a name or date is
 a. the table.
  b. the record.
  c. the field.
  d. the cell.
  e. the subcategory.

Question 9

Companies that are unable to commit the necessary resources to assess or certify supplier quality on their own will never accept ISO 9000:2008 registration as proxy evidence of a supplier's quality capability.
 
 Indicate whether the statement is true or false