CX is:
A) a mobile-first experience.
B) an audience first experience.
C) an omnichannel experience.
D) a single event.
E) two of these.
Question 2What are the conditions which generally require product adaptation in consumer goods?
a. Time, space and utility.
b. Focus, layout and entity.
c. Cultural grounding and economic conditions.
d. Money, labor and foreclosure.
Question 3_____ mean(s) that no duties or quota charges will be placed on goods that are reexported from the FTZ.
a. Inverted tariff
b. Duty deferral
c. EXW
d. Duty exemption
e. Streamlined customs procedures
Question 4With regard to channel conflict and channel efficiency:
a. The most commonly held view is that conflict has no effect on channel efficiency.
b. A wealth of empirical data about the relationships between conflict and channel efficiency exists.
c. Rosenbloom hypothesizes a general curve suggesting that conflict initially increases channel efficiency.
d. Channel conflict is usually expected to have a negative effect.
e. Conflict forces manufacturers to use less total input.
Question 5At the country level, ____________________ analysis identifies countries that are similar in aspects relevant to the company.
Fill in the blank(s) with correct word
Question 6Forrester Consulting argues that the mobile customer experience is created in micro-moments throughout the day, and listed all of these except:
A) want to know.
B) want to show.
C) want to go.
D) want to do.
E) want to buy.
Question 7Which of the following products do NOT tend to have high levels of standardization?
a. Personal care products
b. Food products
c. Luxury goods
d. Medical equipment
Question 8A FTZ _____ is approved for a specific use or a specific company.
a. general-purpose zone
b. offset zone
c. subzone
d. CISG
e. None of the above.
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