Marsha is the manager at a bank, with 30 employees reporting to her. Many of her staff are extremely impressed with the way she handles her work and the people at the bank. They take pride in being associated with her team.
She is not only fair and understanding, but ensures that the deserving employees are compensated well. Which two sources of power does Marsha use in this example?
A) reward and referent power
B) referent and coercive power
C) expert and reward power
D) referent and expert power
Question 2The most dominant component of credibility is ________.
A) expertise
B) status
C) authority
D) honesty
Question 3Tamera is the person employees go to when disciplinary action is necessary. Tamera holds ________ power.
A) legitimate
B) coercive
C) reward
D) expert
Question 4Kay is the supervisor that the employees go to for general decisions. Kay holds ________ power.
A) reward
B) expert
C) legitimate
D) coercive
Question 5Sam is the manager at a department store. He has 20 employees working under him who are mostly unhappy and discontented with the way he threatens them for even minor errors. Which of the following statements is likely to be true about Sam?
A) Sam is a transactional leader.
B) Sam is using coercive power to get the job done.
C) Sam is a telling leader.
D) Sam is using referent power to get the job done.
Question 6Clay is the person employees go to when they are to receive special recognition. Clay holds ________ power.
A) reward
B) legitimate
C) coercive
D) referent
Question 7Juan is the person employees go to when knowledge of a topic was needed. Juan holds ________ power.
A) legitimate
B) reward
C) referent
D) expert
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