(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.
A) perceptual barrier
B) information overload
C) conceptual block
D) physical barrier
Question 2During the presentation Sarah explained that the reason for downsizing was the recession which was hitting the company badly.
However, the fact of the matter was that the company had not yet experienced any loss of revenues but were anticipating bad days ahead, which could eventually lead to mass layoffs. This is an example of the ________ aspect of the communication process.
A) framing
B) filtering
C) selective perception
D) deception
Question 3Jargon is ________.
A) the capacity of a communication method to process complex messages
B) a technique for deliberate manipulation of information to make it appear more favorable to the receiver
C) specialized terminology that members of a group use to communicate among themselves
D) a technique that increases the breadth potential of a communication method
Question 4By the time that Sandra had finished the presentation to the employees, she had spoken for one and one-half hours, shown 14 visual aids, and no one asked a question.
The employees were probably dealing with which of the following barriers to effective communication?
A) information overload
B) selective perception
C) defensiveness
D) cultural constraints
Question 5Which of the following is true of filtering?
A) Filtering aids effective communication by making a message more favorable to a receiver.
B) The more vertical levels in an organization, the more opportunities there are for filtering.
C) Filtering occurs at the individual level; the organization cannot encourage or discourage it.
D) The use of e-mail increases filtering because communication is more direct.
Question 6During her performance evaluation, Cindy omitted a few of the details about her problems with her subordinates because she was afraid he supervisor would think her unfit for management. This is an example of ________.
A) lying by omission
B) framing
C) self-advancement
D) filtering
Question 7When a person tells his or her manager what the manager wants to hear, which of the following barriers to effective interpersonal communication is the person using?
A) filtering
B) selective perception
C) feedback
D) defensiveness
Question 8________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
A) Framing
B) Encoding
C) Screening
D) Filtering
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