George has prepared a memorandum explaining the objectives of the work team. Some of the production workers have come to see George and ask for clarification about the memorandum. This represents the ________ aspect of the communication process.
A) encoding
B) channeling
C) filtering
D) feedback
Question 2Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
A) screens
B) filters
C) distractors
D) noise
Question 3Which of the following is an example of noise?
A) sending unsolicited sales messages to prospects
B) adding your contact information at the end of an e-mail message
C) leaving a message on the answering machine when you cannot reach someone
D) thinking about the party you attended last night while sitting in a lecture
Question 4The purchasing manager assigned to the team had already worked with Dan in the past. However, a difference of opinion had soured their relationship.
As a result, the purchasing manager is unable to objectively evaluate and appreciate the various aspects of the current project described in the memorandum Dan prepared. This is an example of ________.
A) noise
B) framing
C) filtering
D) distraction
Question 5During the communication process, the message is converted to a symbolic form. This process is called ________.
A) decoding
B) encoding
C) deciphering
D) expanding
Question 6Good communication requires agreement with the message.
Indicate whether the statement is true or false.
Question 7Formal communication can control behavior, but informal communication cannot.
Indicate whether the statement is true or false.
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