Every fast food hamburger restaurant chain wants you to believe their product is the best because it is stored or prepared uniquely. Each of these is pursuing a ________.
A) low cost leadership strategy
B) differentiation strategy
C) focus strategy
D) quality strategy
Question 2Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?
A) manipulation
B) building support and commitment
C) participation
D) implementing changes fairly
E) coercion
Question 3After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions.
This problem is an example of which kind of resistance to change?
A) structural inertia
B) limited focus of change
C) group inertia
D) threat to expertise
E) threat to established power relationships
Question 4What is competitor intelligence? Identify some of the sources of competitor intelligence. Discuss the legal and ethical issues related to this concept.
What will be an ideal response?
Question 5AI Rubber is one of four suppliers of molded rubber products and has a 45 market share. The market for its products is shrinking. AI Rubber is part of a larger corporation that includes a total of seven different companies.
In the BCG matrix, AI Rubber would be considered ________.
A) a star
B) a cash cow
C) a question mark
D) a dog
Question 6In a short essay, describe how managers can effectively plan when the external environment is continually changing.
What will be an ideal response?
Question 7Selective information processing is a major source of resistance to change. It indicates that ________.
A) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change
B) individuals hear what they want to hear and they ignore information that challenges the world they've created
C) limited changes in subsystems tend to be nullified by the larger system
D) groups in the organization that control sizable resources often resist change
E) even if individuals want to change their behavior, group norms may act as a constraint
Question 8Dynamic environments require a flatter organizational hierarchy in order to plan effectively.
Indicate whether the statement is true or false.
Question 9In an uncertain environment, managers should develop plans that are specific, but flexible.
Indicate whether the statement is true or false.
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