The ________ process helps candidates learn about the organization, and if employees perceive a conflict between their values and those of the organization, they can remove themselves from the applicant pool.
A) orientation
B) training
C) performance evaluation
D) selection
E) institutionalization
Question 2In the case of a distributive bargaining, the ________ point indicates what a person would like to achieve out of the negotiation.
A) resistance
B) distribution
C) target
D) bargaining
E) focus
Question 3Shirley Shands is a hard worker, but Debra, her manager, is irritated with her.
While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
A) Shirley processes her e-mails in an automatic and superficial manner
B) Shirley and Debra come from a high-context culture
C) Debra is engaging in social loafing
D) Shirley suffers from communication apprehension
E) Shirley uses filtering when communicating with Debra
Question 4Which of the following is an off-the-job training method?
A) job rotation
B) formal mentoring programs
C) Internet courses
D) job enlargement
E) apprenticeship
Question 5Undue tension and anxiety about oral communication, written communication, or both is called ________.
A) information overload
B) communication misrepresentation
C) selective perception
D) communication apprehension
E) filtering
Question 6Karl is the labor union negotiator. Today, he is meeting with the top management to discuss the new five-year contract, including wages and benefits. This labor-management negotiation over wages is most likely to use ________ bargaining.
A) integrative
B) reflective
C) distributive
D) evaluative
E) associative
Question 7The ultimate source of an organization's culture is ________.
A) its top management
B) its environment
C) the country in which the organization operates
D) its founders
E) the sociocultural backgrounds of its employees
Question 8What can managers do to make sure that important information is not withheld from them through silence?
A) engage in selective perception
B) listen to and support diverse opinions
C) deal with information overload
D) hire employees with high emotional intelligence
E) tell employees what they want to hear
Question 9Which of the following is an on-the-job training method?
A) live classroom lectures
B) apprenticeships
C) public seminars
D) podcasts
E) self-study programs
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