________ skills enable the manager to think about the organization as a system.
A) Social
B) Interpersonal
C) Technical
D) Conceptual
E) Human relationship
Question 2Which of the following organizational levels connects interdependent groups of workers and manages the performance of work teams and departments?
A) non-management workers
B) senior managers
C) board members
D) frontline supervisors
E) middle managers
Question 3Frontline supervisors ________.
A) focus on the interrelated organizational issues that a company must deal with
B) connect interdependent groups of workers and manage the performance of work teams
C) work one-on-one with individuals who get the day-to-day technical work done
D) think about the organization as a whole as it responds to changes in the outside environment
E) direct their thinking toward watching for patterns of behaviors among work teams
Question 4A trade-off is ________.
A) a situation where one must do two seemingly opposite things at the same time
B) a situation that is not clearly defined, is complicated, or is changing rapidly
C) a set of assumptions which may be true, partially true, or entirely false about a particular situation
D) the position of deciding between two things that offer the strong potential for unexpected outcomes
E) giving up one thing in order to get something else
Question 5A(n) ________ is a situation that is not clearly defined, is complicated, or is changing rapidly.
A) paradox
B) dilemma
C) ambiguity
D) trade-off
E) conflict
Question 6Which of the following characterizes the work done by senior managers?
A) They work individually with workers and focus on managing their performance and teamwork.
B) They focus on the interrelated organizational issues that the company faces.
C) They guide frontline workers in understanding and applying strategy to their day-to-day work.
D) They are required to work with non-management workers to manage a project or a problem-solving team.
E) Along with the team leaders, they work one-on-one with individuals who get the day-to-day technical work done.
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