Rob works as a client relationship manager at Sun InfoSystems. In addition to maintaining and developing relationships with existing clients, he must also find potential clients for the company and win them over.
According to Mintzberg, Rob is playing the role of a ________.
A) negotiator
B) disseminator
C) leader
D) liaison
E) figurehead
Question 2Supervisor Rebecca wants to motivate Randy, a lab technician in her group. A good question for Rebecca to ask Randy would be, ________
A) What could this job offer you that would make you work at your best?
B) Do you think you are a little bit on the lazy side?
C) How much time out of the workday are you looking at Facebook and Twitter?
D) Do you think you deserve a raise?
Question 3Max decides to use behavior modification to become better motivated to accomplish projects on time. Max should therefore ________.
A) reward himself when he gets work done on time
B) wear a tee-shirt that says, Get it Done
C) place inspirational posters inside his cubicle
D) pump his fist when he stays on schedule
Question 4According to Mintzberg, monitoring and disseminating are ________ management roles.
A) interpersonal
B) relational
C) informational
D) decisional
E) devotional
Question 5Rachel is on the board of directors at her organization, TriComm. Part of her responsibilities include speaking on behalf of her company when communicating with the media. According to Mintzberg, Rachel is performing the role of a(n) ________.
A) negotiator
B) spokesperson
C) entrepreneur
D) monitor
E) leader
Question 6Kyle, the CEO of Sigma Industries, was recently invited to inaugurate the company's state-of-the-art research and development facility. According to Mintzberg, Kyle performed the role of a(n) ________.
A) spokesperson
B) entrepreneur
C) liaison
D) leader
E) figurehead
Question 7Business owner Robert should use ________ schedules or reinforcement to keep his employees mentally alert and interested.
A) regular
B) formal
C) continuous
D) intermittent
Question 8A lot of extra mental effort is required to lie frequently.
Indicate whether the statement is true or false
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