Stress is a(n) ________.
A) external force acting on the individual
B) internal reaction to a force
C) internal force acting on the individual
D) psychological interpretation of an event
Question 2A recommended approach to develop self-confidence through public speaking is to carefully read a series of PowerPoint slides to the group.
Indicate whether the statement is true or false
Question 3A positive byproduct of experiencing considerable stress is that you are better able to ward off illness because the stress increases the amount of adrenaline in the blood.
Indicate whether the statement is true or false
Question 4Whether or not a leader is charismatic is determined by ________.
A) a leader's level of self-confidence
B) how much the leader really likes people
C) a combination of intelligence and personality
D) the subjective perceptions of the people being led
Question 5Tanya, a sales representative, is facing the hindrance stressor of trying to resolve a problem with an angry, hostile customer. During the meeting with the customer, Tanya is therefore likely to ________.
A) be strongly motivated and perform well
B) be poorly motivated and perform poorly
C) develop symptoms of burnout
D) not take the customer's dissatisfaction too seriously
Question 6Juanita identifies with both her Mexican heritage and her American heritage, so she is considered to have a ________ identity.
A) confused identity
B) complex identity
C) local identity
D) multicultural identity
Question 7Which one of the following characteristics would be the most directly helpful when a leader has to think of new product ideas for his or her group?
A) Charisma
B) Emotional intelligence
C) Sense of humor
D) Cognitive skills
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