A potential problem in dealing with difficult people, especially a high-maintenance person, is that ...

A potential problem in dealing with difficult people, especially a high-maintenance person, is that he or she will become overly dependent on you for solutions to problems.
 
  Indicate whether the statement is true or false

Question 2

An example of a company action that should be considered legal but unethical would be to ________.
 
  A) hire a friend who was less qualified than other candidates
  B) pay a teenager less than the minimum wage because the person needed job experience
  C) promote only people of the same race as you
  D) allow lunch breaks of only ten minutes to increase productivity

Question 3

Marge has an open-door policy which allows employees to bring a complaint to her without checking with their manager first. This is an example of ________ communication.
 
  A) downward
  B) upward
  C) problem
  D) haphazard

Question 4

Maggie is classified as the office magpie, suggesting that she is too busy to engage in social conversations with others during the workday.
 
  Indicate whether the statement is true or false

Question 5

Actual experience, or things we have done, helps build self-confidence.
 
  Indicate whether the statement is true or false

Question 6

A survey about ethics in business reported in the human relations text indicated that about ________.
 
  A) 99 percent of employees prefer high pay to good ethics
  B) one percent of employees have observed misconduct on the job
  C) 40 percent of employees have observed misconduct on the job
  D) 95 percent of employees think that top management is unethical

Question 7

Downward communication is the flow of messages ________.
 
  A) from a lower level to a higher level
  B) from one co-worker to another
  C) from one level to a lower level
  D) in a circular direction