Refer to Table 15.1. The high degree of specialization Joe is seeing is a function of the company's:
A) decentralization.
B) hierarchy of authority.
C) division of labor.
D) span of control.
Question 2Distinguish between personal and position power and explain the bases of each.
What will be an ideal response?
Question 3Refer to Table 14.2. Your interviews of employees has uncovered a weakness in which organizational component for innovation?
A) The way innovation is managed
B) The resources to innovate
C) The motivation to innovate
D) None of these.
Question 4An OD intervention that focuses attention away from an organization's shortcomings and toward its capabilities and potential is called:
A) competitive intelligence.
B) appreciate inquiry.
C) Action Lab.
D) Management by Objectives.
Question 5Refer to Table 15.1. The numerous layers of employees between the service providers and top management represents the company's:
A) division of labor.
B) hierarchy of authority.
C) functional matrix.
D) span of influence.
Question 6Refer to Table 14.2. Your creativity training is an example of:
A) divergent thinking.
B) helping designers to understand complexities.
C) the use of productive forgetting.
D) keeping options open.
Question 7Describe the most typical techniques used to exert social influence over others in organizations.
What will be an ideal response?
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