When using arbitration, if both parties retain the right to reject the recommended agreement, you have:
A) binding arbitration.
B) voluntary arbitration.
C) conventional arbitration.
D) final-offer arbitration.
Question 2What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Question 3In work settings where employees are inexperienced or underqualified for their jobs, or when subordinates adopt an adversarial stance, the best leadership style is:
A) permissive autocrat.
B) directive autocrat.
C) permissive democrat.
D) directive democrat.
Question 4Under what approach does the organization work to meet the environmental demands of multiple groups of people including employees, suppliers, or the community?
A) stakeholder approach
B) market approach
C) legal approach
D) activist approach
Question 5The smallest or least important power base for CEOs is:
A) management decision control.
B) expertise and knowledge.
C) personality and leadership skills.
D) support from the financial community.
Question 6Organizational culture plays several important roles, such as:
A) providing a sense of identity for its members.
B) orienting employees to the external environment.
C) providing a list of rules for outsiders to follow in their interactions with the organization.
D) All of the above.
Question 7When a third party has the power to impose the terms of an agreement, you have:
A) bargaining.
B) mediation.
C) an integrative agreement.
D) arbitration.
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