What is emotional labor?
What will be an ideal response?
Question 2________ committees are established to handle specific situations and then dissolve once the task is accomplished.
A) Quality circle B) Task force C) Ad hoc D) Standing
Question 3Which statement best defines the word teams?
A) Groups whose members are selected based on the variety of knowledge and expertise
each member possesses.
B) Any work group involved in an organizational environment.
C) Groups whose members are selected to represent internal and external stakeholders.
D) Groups whose members are selected to represent various organizational areas.
Question 4The group members in Barney's group are so tight they have stopped expressing their individual opinions and considering input from others outside of the group.
Which statement best
describes the groupthink that has now impacted the behavior of the group?
A) Negative results from intragroup pressures within group decision making.
B) Division of authority and responsibility that occurs in behavioral and flat organizations.
C) Consensus that occurs within organizations.
D) Sharing responsibility to the point that accountability is difficult to ascertain.
Question 5________ committees do not disperse or end their activities at the end of a project.
A) Quality circle B) Ad hoc C) Standing D) Task force
Question 6Which statement best describes group maintenance activities?
A) Behaviors related to generating interest and demonstrating value.
B) Behaviors related to social and emotional needs.
C) Behaviors that direct beliefs and values.
D) Behaviors that transmit informal messages among members.
Question 7Define and discuss the term workplace incivility.
What will be an ideal response?
Question 8________ involves the process of group members submitting solutions anonymously for analysis and then revising them from feedback.
A) Brainstorming B) NGT
C) Delphi method D) Brainwriting
Question 9Role ________ involves confusion over roles in a group and the boundaries of those roles.
A) Reduction B) Conflict C) Overload D) Ambiguity
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