What is organizational behavior?

What is organizational behavior?
 
  What will be an ideal response?

Question 2

A minister knows that he should not smile widely when speaking to a family that has just watched a loved one die. This is an example of a(n) ________ rule.
 
  A) feeling
  B) behavioral
  C) expression
  D) effective

Question 3

Emotional intelligence training MOST often begins with ________.
 
  A) identifying the tasks that employees must accomplish
  B) assessing each employee's strengths and weaknesses
  C) matching each employee to a job that will capitalize on his or her abilities
  D) understanding each employee's personality-to-performance ratio

Question 4

A police officer knows that he should not be delighted at the site of a terrible crime. This is an example of a(n) ________ rule.
 
  A) feeling
  B) behavioral
  C) expression
  D) effective

Question 5

Short term training CANNOT be used to ________.
 
  A) increase employees' skills and abilities
  B) increase emotional intelligence
  C) improve performance
  D) change personalities

Question 6

Frederick Taylor is associated with which school of management thought?
 
  A) Total Quality Management B) Need Theory of Management
  C) Scientific management D) Human Relations Theory

Question 7

Emotional labor is governed by ________.
 
  A) display rules
  B) work attitudes
  C) work values
  D) organizational citizenship