When using face -to-face communication channel, how much of your total message is contributed ...

When using face -to-face communication channel, how much of your total message is contributed through gestures and other nonverbal signals?
 
  A) 45 B) 38 C) 7 D) 55

Question 2

The opinion that some people are usually happy at their jobs while others are usually discontent supports the ________ of job satisfaction.
 
  A) discrepancy model
  B) critical incidents theory
  C) facet model
  D) steady-state theory

Question 3

The actual words contained in a message represent about how much of the total deliverable message content?
 
  A) 7 B) 38 C) 93 D) 55

Question 4

Mallory needs to inform her staff that their insurance benefits are changing. As she prepares her strategy for presenting the information, she is considering the best communication channel to use to inform the staff of the coming change.
 
  Which communication channel would deliver only
  about seven percent of her total message?
  A) Phone B) Third-party dialogue
  C) Written memo D) Face-to-face conversation

Question 5

Nonverbal communication is best defined by which of the following statements.
 
  A) The words used in a message.
  B) The unspoken communication involved in gestures and expressions.
  C) The sounds you don't want to hear.
  D) The pitch of a spoken word.

Question 6

The steady-state theory of job satisfaction suggests that each individual has a typical amount of job satisfaction, sometimes called the ________.
 
  A) balance point
  B) equivalence level
  C) equity state
  D) equilibrium level