Refer to Table 10.4. The best problem-solving technique in the third situation would be:

Answer to #1

B

Answer to #2

The advantages of group decision making are availability and diversity of members' skills, knowledge, and expertise; enhanced memory for facts; greater ability to correct errors; and greater decision acceptance. The disadvantages of group decision making are the time it takes to make a decision and the potential for groupthink.

Answer to #3

The Delphi technique has the advantage of not requiring group members who may be scattered around the country or the globe to meet face to face. Its principal disadvantages are that it can be time consuming, and it does not allow for group interaction. It also depends on the cooperation of the experts to respond promptly to the questionnaires and take the time needed to complete them carefully.

Answer to #4

Groups pass through five stages. (1 ) Forming occurs when group members get acquainted and establish ground rules. (2 ) Storming happens when there is a high degree of conflict, and members resist the leader's control. (3 ) In the norming phase, the group becomes cohesive, group identity builds, and there are shared feelings of common interests and goals. (4 ) In the performing stage, the group is ready to work. (5 ) Adjourning signifies that goals have been met, so the group disbands.

Answer to #5

Learning goal orientation is the desire to perform well because it satisfies an interest in meeting a challenge and learning new skills. Performance goal orientation is the desire to perform well to demonstrate one's competence to others. Avoidance goal orientation is the desire to achieve success to avoid appearing incompetent and receiving negative evaluations from others.

Answer to #6

The use of IT can often help to reduce the effect of biases and heuristics on decision making. IT systems can generate much more information on which managers can base their decisions. Likewise, new software programs can generate improved tables and charts making the data more meaningful to managers. This in, turn, can reduce the effects of the availability and representativeness biases.

Additionally, because IT can be used to link managers at different levels and in different parts of the organization, there is less likelihood of their making errors. For example, the escalation-of-commitment bias is likely to be minimized, as more objective information becomes available and shows that a serious problem does exist in the organization. Thus, managers with different perspectives can simultaneously examine that information before deciding what to do.

What an excellent community, thanks for answering