Jennifer works in an advisory or staff capacity, working with other managers to help them deal with human resource matters. Jennifer is most likely employed as a(n) ________.
A) account executive
B) line manager
C) HR manager
D) project manager
Question 2The human resource manager normally operates in what capacity?
A) line
B) production
C) matrix
D) staff
Question 3The framing bias makes specific predictions about how people will behave when faced with a sure course of action versus a gamble. Which of the following best describes the effects of the framing bias?
a. People are risk-averse (i.e., preferring a sure thing) for both gains and losses.
b. People are risk-seeking (i.e., preferring a gamble) when choosing among gains and losses.
c. People tend to be risk-averse when choosing among gains, but risk-seeking when choosing among losses.
d. People tend to be risk-seeking when choosing among gains, but risk-averse when choosing among losses.
Question 4Lee Shultz, the operations manager for Acme Bolts, has just learned that an experienced arc welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send him some qualified welders for him to interview. In this case, _____
A) Lee is only concerned about accomplishing operations goals
B) Reba is only concerned about accomplishing human resource goals
C) Lee and Reba see organizational goals from the same perspective
D) both are concerned with accomplishing organizational goals, but from different perspectives
Question 5Jenny works in the HR department of Southwest Airlines, and she specializes in industrial relations. In which of the following activities would Jenny most likely participate?
A) outsourcing tasks
B) testing job candidates
C) handling collective bargaining
D) monitoring employee safety issues
Question 6Which HR task is most likely to be outsourced?
A) training and development
B) benefits administration
C) payroll and compensation
D) recruitment
Question 7For teams to be effective in their work, they need to have a shared knowledge base. However, the shared knowledge base that governs a team is only as adequate as its:
a. employee experiences.
b. behavioral stability.
c. communication system.
d. team learning.
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