Transactive Memory Systems are the ways in which teams encode, store, and retrieve critical information necessary for doing their work. Of the following, select the best situational example of a Transactive Memory System:
a. Molly keeps track of all her own work files by an elaborate cross-referencing system.
b. Tom secretly stashes away all of the new business leads, so that he can follow up with them himself.
c. Karen keeps records on customer satisfaction reviews, and Kari keeps records on product reliability, but neither are aware of this.
d. Julia has considerable experience in product engineering and Nathan has a background in product parts sourcing, and they are able to remember more about a new client because each knows the other's skill set.
Question 2In a longitudinal study of teams that worked together for over 5 years, a series of behavioral changes took place in these aging groups. Each of the following occurred EXCEPT:
a. behavioral stability.
b. selective exposure.
c. role assimilation.
d. group homogeneity.
Question 3A team mental model is a common understanding, shared by members of a team,about how something works. Mental models most efficiently develop through the process of:
a. trust exercises.
b. team members sharing information regarding their specialized knowledge, skills, and abilities.
c. hiring an outside consultant to teach team how something works.
d. watching others outside of the group figure out how something works.
Question 4The greater the overlap or commonality of experience or among team members' mental models, the greater the likelihood that team members will:
a. be able to avoid interpersonal conflict.
b. engage in healthy conflict.
c. be able to cope with unexpected demands.
d. create new innovation for old problems.
Question 5A truism for optimizing the knowledge resources of a team, is that teams perform better when their members know who is good at what.
Two advantages of this shared knowledge amongst team members are that unexpected problems can be solved more quickly and __________.
a. team members can match problems with the people most likely to solve them
b. communication between team members becomes more contentious
c. managers are assigned less blame for team project failure
d. team members don't need to learn new skills
Question 6Which term refers to employees who have joined together for the purpose of dealing with an employer?
A) political party
B) organization
C) union
D) PEO
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