The dominant feature of tactical teams is __________; the dominant feature of problem-solving teams is __________; the dominant feature of creative teams is __________.
a. expertise; training; communication
b. training; expertise; communication
c. trust; clarity; autonomy
d. clarity; trust; autonomy
Question 2Teams permitted to plan between periods or task completion __________ than those teams that plan only during periods of task completion.
Teams that participate in planning periodically throughout their task completion process refer to this type of task planning as __________.
a. perform worse; preplanning
b. perform better; online planning
c. create more ideas; goal-directed planning
d. stay motivated longer; preplanning
Question 3Clearly defined goals are the essence of great teamwork. Which of the following statements is the best answer about how goals should be articulated by teams:
a. goals should not be clearly articulated, but rather members should be free to interpret them creatively.
b. goals should be complex, and contain several objectives.
c. goals should be simple and specify ends, but not means.
d. goals should be simple and specify means, but not ends.
Question 4Global competition is rarely relevant to the work of HR professionals.
Indicate whether this statement is true or false.
Question 5HR professionals only work with ________.
A) other HR professionals
B) only HR specialists
C) all managers throughout the company
D) every person who has applied for employment
Question 6Human resource management (HRM) is the utilization of individuals to achieve organizational objectives.
Indicate whether this statement is true or false.
Question 7When it comes to how a team is designed (i.e., members, communication, goals, norms, etc) and team leadership, which of the following statements is most true based upon the studies from the Xerox customer-service teams?
a. For optimal performance, it is more important to have a well-designed team than a team with a good leader.
b. For optimal performance, it is more important to have an excellent leader than a well-designed team.
c. Both team design and leadership are equally important.
d. Well-designed teams tend to sabotage leaders.
Question 8When building a variable team-based pay structure, __________ measurement periods and __________ payouts motivate employees more, and are __________.
a. longer; slower; more predictable
b. shorter; faster; fairer
c. variable; smaller; better for performance
d. longer; higher; easier to track
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