Call centers that service customers for firms like software and computer hardware companies are ...

Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones. This is an example of ________.
 
  A) outsourcing
  B) offshoring
  C) downsizing
  D) international staffing

Question 2

Third-country nationals hold citizenship in three countries.
 
  Indicate whether this statement is true or false.

Question 3

Sara, who is originally from India, works in Texas for Dell as an IT manager. Dell, which has a localization policy, recently announced that management positions are available in its Bangalore, India facility. If Sara, who wants to return to India,
 
  is offered the Bangalore position, she would most likely be categorized as a(n) ________.
  A) commuter employee
  B) independent contractor
  C) third-country national
  D) permanent transferee

Question 4

Which of the following terms refers to having local employees abroad do jobs that the firm's domestic employees previously did in-house?
 
  A) adapting
  B) offshoring
  C) enlarging
  D) diversifying

Question 5

Which of the following is the primary disadvantage of using expatriates to fill foreign subsidiary management positions?
 
  A) high costs associated with relocation
  B) time and effort required for training
  C) inability to create short-term results
  D) security concerns

Question 6

What is the primary problem associated with virtual teams at international firms?
 
  A) scheduling meetings
  B) agreeing on important issues
  C) facilitating group communication
  D) building trust among team members

Question 7

All of the following are reasons that firms rely heavily on locals to fill foreign subsidiary management positions EXCEPT ________.
 
  A) pressure from local government
  B) lower costs than using expatriates
  C) improved public relations in community
  D) high level of skills and technical qualifications