Problem finding is equally as important as problem solving. _____ True or _____
False? Why?
Indicate whether the statement is true or false
Question 2Even if they empower their employees, managers still have to do all except which of the following?
a. know what's going on
b. ensure employees are on track
c. make major decisions alone
d. assess performance
e. set the direction
Question 3How should difficult people be handled?
a. create a rich picture of the problem person
b. reframe your goals
c. stage the encounter
d. follow up and monitor progress
e. all of the above
Question 4The red mode mind-set refers to the expansion phases of problem solving, which is
characterized by believing, and divergence. _____ True or _____ False? Why?
Indicate whether the statement is true or false
Question 5Which of the following best defines networking?
(a) the practice of actively seeking out and building relationships with colleagues inside and outside the firm, (b) taking the zigzag approach to reach upper management, (c) taking the straight line approach to upper management, (d) having a plan B.
Question 6Which of the following is not a characteristic of high performance/high commitment work cultures?
a. centralized decision making
b. delegation
c. shared sense of purpose
d. teamwork across boundaries
e. empowerment
Question 7Which of the following are components of the cognitive-affective processing system of personality?
a. psychological features of situations
b. if-then behavior profiles
c. behavioral consequences
d. biological history
e. all of the above
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