Which of the following terms refers to a collective bargaining situation that occurs when the parties are not able to move further toward settlement?
A) impasse
B) picketing
C) arbitration
D) wildcat strike
Question 2Cynicism is now considered a valuable behavior in organizations because the cynic keeps work associates from becoming too complacent.
Indicate whether the statement is true or false
Question 3The work of supervision is challenging and research on motivation lists challenging work as a top motivator.
Indicate whether the statement is true or false
Question 4Negotiators use all of the following types of third-party interventions to overcome an impasse EXCEPT ________.
A) binding arbitration
B) mediation
C) fact finding
D) picketing
Question 5Which of the following is the best example of informal learning?
a. A worker attends a company training program, while wearing cut-off jeans and a tank top.
b. The company conducts a training program in a log cabin in the woods.
c. A worker's supervisor coaches him on how to handle a customer
complaint.
d. A worker learns about a productivity suggestion while ordering a
bagel and coffee in the company cafeteria.
Question 6Employers dealing with an unfair labor practice strike can use all of the following responses EXCEPT ________.
A) shutting down the affected area until the strike ends
B) continuing operations with supervisors filling in
C) hiring temporary replacement workers
D) hiring permanent replacement workers
Question 7A strong team player will put aside personal goals temporarily in order to commit to team goals.
Indicate whether the statement is true or false
Question 8A frequent mistake made in confronting people about problems is for the confronter to be
a. open and honest.
b. overly concerned with job-related behavior.
c. apologetic and defensive.
d. friendly and reassuring.
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