Which of the following best explains a major reason why union membership in the United States has fallen in the last 50 years?
A) Legislation provides workers with protections that were once exclusive to unions.
B) Union members earn less on average compared to non-union members.
C) Union membership is too expensive for most blue-collar workers.
D) Foreign-owned manufacturers will not hire union members.
Question 2The most important strategy for improving workplace relationships is to
a. get others to like you.
b. build partnerships with others.
c. avoid creating enemies.
d. be pleasant and cooperative.
Question 3The major reason for having good relationships with coworkers is to
a. impress your boss with your business skills.
b. make coming to work pleasant.
c. receive the cooperation you need to get the job done.
d. avoid being perceived as a loner.
Question 4There are five conditions necessary for trust to develop: accessibility, availability, predictability, honest about problems, and
a. conformance to group norms.
b. personal loyalty.
c. informing on coworkers.
d. offering the boss sincere compliments.
Question 5In FedEx's Guaranteed Fair Treatment Process (GFTP), step three is the officer complaint, where the complainant submits a written complaint to an officer (VP or senior vice president) of the division.
Indicate whether this statement is true or false.
Question 6The foundation for developing good relationships with superiors is to
a. compliment your boss.
b. clarify your job expectations.
c. get your boss to trust you.
d. perform well on your jo
b.
Question 7Nicole says to her manager, Yes, that sounds like a good idea. She is most likely using the tactic,
a. respect your manager's authority.
b. help your manager succeed.
c. do not appear overly competitive with your manager.
d. understand your manager.
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