The major force(s) in the change process include _____.
a. the extent of change to be made
b. the amount of time required to implement the change
c. those advocating the change such as a manager or practitioner
d. an evaluation of the change and its impact on organization effectiveness
e. all of the above
Question 2Which of the following actions taken by an organization is most likely to avoid organizational conflict?
A) increasing the level of integration
B) making the hierarchy of authority taller by introducing additional levels of authority
C) using centralized decision-making
D) increasing the level of horizontal differentiation
Question 3Which of the following is most likely to occur once the conflict reaches the manifest stage?
A) equal distribution for resources among the conflicting subunits
B) decentralization of decision-making
C) increase in vertical and horizontal differentiation
D) communication breakdown
Question 4In the ________ stage of Pondy's model, one subunit gets back at another subunit by attempting to thwart its goals.
A) felt conflict
B) perceived conflict
C) manifest conflict
D) conflict aftermath
Question 5Which of the following is one of the ways of managing conflict through attitude change?
A) conducting employee wellness programs
B) rotating employees among subunits
C) using the 360 degrees appraisal procedure for performance evaluation
D) centralizing decision-making authority
Question 6In which stage of Pondy's model do subunits begin to try and define why conflict is occurring and analyzing the events that led up to the conflict?
A) latent conflict
B) perceived conflict
C) manifest conflict
D) conflict aftermath
Question 7A manufacturing department refuses to cooperate with a sales department because they had a big fight last month. Based on this information, the conflict between the two departments is at what stage of the Pondy's model of organizational conflict?
A) conflict aftermath
B) manifest conflict
C) felt conflict
D) perceived conflict
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