The higher the level of differentiation, the more complex the integrating mechanisms that managers need to use to control organizational activities.
Indicate whether the statement is true or false
Question 2Having factors that substitute for leadership is a negative situation.
a. true
b. false
Question 3Used car prices in the northern U.S. tend to be lower than those in the southern U.S.
Indicate whether the statement is true or false
Question 4Key factors relevant to the diagnosis are _____.
a. separating fact from fiction
b. separating causes from symptoms
c. searching for underlying casual forces
d. all of the above
e. answers a and c
Question 5Servicing the needs of new kinds of customer groups and tailoring products to suit them are relatively simple in a functional structure.
Indicate whether the statement is true or false
Question 6Extended warranties are typically only available on new cars.
Indicate whether the statement is true or false
Question 7In the model of planned change discussed in the text, _____.
a. external OD practitioners are not used
b. the practitioner generates change strategies based on his or her expertise without input from organization members
c. institutionalizing the change is undesirable
d. a diagnostic step to define the problem is important
e. answers b and c
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