In an effort to reduce the costs of resolving disputes and produce durable resolutions, some ...

In an effort to reduce the costs of resolving disputes and produce durable resolutions, some
  organizations use a procedure in which senior executives consider the elements of a dispute.
  This procedure is known as the:
 
  A) mediation-tribulation strategy
  B) multistep negotiation procedure strategy
  C) loop-back strategy
  D) wise counselor strategy

Question 2

Although many companies in the U.S. have adopted team-based management that is very successful in Japan, U.S. managers and employees often have difficulty working in teams. This may be because:
 
  a. Japanese managers are generally superior in motivating their employees
  b. the U.S. employees are not comfortable with uncertainty
  c. the Japanese have lower power distance and are more egalitarian
  d. the U.S. employees are more individualistic

Question 3

Most theories of charismatic and transformational leadership:
 
  A) emphasize rational processes more than emotional processes
  B) emphasize emotional processes more than rational processes
  C) describe emotional processes and ignore rational processes
  D) give equal attention to rational and emotional processes

Question 4

With regard to how to move the counterparty away from rights and power, one of the most
  effective methods is a process intervention; one of the least effective interventions is:
 
  A) using self-discipline and not using personal attacks
  B) strategic cooling off periods
  C) paraphrasing the other party's statements
  D) reciprocation

Question 5

Individualistic cultures tend to:
 
  a. expect people to conform to social norms before they become independent
  b. emphasize performance over social support
  c. focus on individual achievement
  d. value material goods

Question 6

Which statement about transformational and charismatic leadership is most accurate?
 
  A) Both type of leadership are effective in any situation.
  B) Charismatic leaders are less common in business organizations.
  C) Charismatic leaders are more effective in business organizations.
  D) Both types of leadership involve the same underlying processes.

Question 7

Director Robert Mueller of the FBI was dedicated to communicating the need for changing the culture and mission by explaining the FBI must chart a new course' and establish a new mission and priorities.
 
  ' This illustrates Lewin's stage of change.
 
  a. unfreezing
  b. refreezing
  c. transforming
  d. change