All of the following are literacy training methods used by employers EXCEPT ________.
A) providing computerized simulations
B) assigning writing exercises to employees
C) holding math and reading classes at work
D) sending employees to adult education classes
Question 2The name of Walter Reuther is associated with the railroad industry.
Indicate whether the statement is true or false
Question 3About half of all international unions screen rank-and-file contract proposals through a series of successively higher committees.
Indicate whether the statement is true or false
Question 4Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
Question 5Quality-of-work-life programs, though in existence for many years, have never really caught on and appear to be quickly losing their appeal.
Indicate whether the statement is true or false
Question 6Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n) ________.
A) audiovisual-based training method
B) electronic performance support system
C) intelligent tutoring system
D) computer-based training module
Question 7United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n) ________.
A) job aid
B) skill sheet
C) work function analysis
D) electronic support system
Question 8Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?
A) task analysis record form
B) position replacement card
C) skills sheet
D) job aid
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