Statements of important and measurable outcomes are called _______________.
A. key accountabilities
B. performance standards
C. objectives
D. yardsticks
Question 2KSA in the text refers to what?
A. Knowledge, social skills, and aptitude
B. Knowledge, skills, and abilities
C. Knowledge, skills, and agility
D. Knowledge of situation and action
Question 3In the context of performance management, validity means that the measures of performance are trusted and perceived as fair by the employees.
A. True
B. False
Question 4Which of the following internal factors should be considered in an environmental analysis?
A. Organizational culture
B. Competitors
C. Organizational structure
D. A and C
Question 5When workers are skilled in the needed behaviors, behaviors and results are related, and results show consistent improvement over time, it is best to use the results approach to measuring performance.
Indicate whether the statement is true or false
Question 6Broad areas of a job for which the employee is responsible for producing results are called ___________________.
A. responsibilities
B. performance standards
C. results
D. key accountabilities
Question 7The goal of rater error training is to increase rating accuracy by making raters aware of the errors they are likely to make intentionally.
Indicate whether the statement is true or false
Question 8An ideal performance management system is correctable. What does this mean?
A. If an employee is dissatisfied with a rating, it will be changed.
B. If an employee is dissatisfied with a rating, there is a process to appeal the rating decision.
C. An ideal performance management system is not correctable.
D. None of the above is correct.
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