This performance appraisal system is based on employees and supervisors identifying on-the-job ...

This performance appraisal system is based on employees and supervisors identifying on-the-job behaviors and behavioral outcomes that distinguish levels of job performance.
 
  A) behaviorally anchored rating scales
  B) critical incident technique
  C) behavioral observation scales
  D) forced distribution system

Question 2

Jack is a sales professional who is employed in an auto dealership. At the beginning of every year, he and his supervisor determine objectives for Jack together, which are tied to corporate objectives.
 
  One of the objectives is related to customer satisfaction. Jack always remains in contact with customers to whom he sold cars even after six months following the sale. His performance appraisal partially depends on the results of a customer satisfaction survey. What kind of performance appraisal system does this auto dealer use?
  A) trait
  B) comparison
  C) behavioral
  D) goal-oriented

Question 3

This appraisal system is the most defensible in court because it is based on observable job performance behaviors.
 
  A) behaviorally anchored rating scales
  B) 360 degree performance appraisals
  C) paired comparison
  D) forced distribution

Question 4

Who determines the particular objectives in a management by objectives (MBO) appraisal system?
 
  A) employees
  B) supervisors
  C) both employees and supervisors
  D) board of directors

Question 5

Management by objective is part of which type of performance appraisal system?
 
  A) goal-oriented system
  B) trait system
  C) behavioral observation scale
  D) behaviorally anchored rating scale

Question 6

This type of behavioral performance appraisal system requires the review of past performance behaviors and outcomes in order to identify them as either successful or unsuccessful.
 
  A) management by objectives (MBO)
  B) behavioral observation scales (BOS)
  C) behaviorally anchored rating scales (BARS)
  D) critical incident technique (CIT)

Question 7

________- by- ________ is used mainly for managerial and professional employees and typically evaluates employees' progress toward strategic planning goals.
 
  FIll in the blank with correct word.

Question 8

The XYZ Company ranks its employees from the best performer to the poorest performer, and the employee with the best performance receives the highest ranking. What type of performance appraisal method is used by this company?
 
  A) comparison system
  B) trait system
  C) behavioral system
  D) goal-oriented system