Crisis workers who review their interactions with clients and consider the impact of their interventions on themselves, their clients, and the ecology of the intervention are engaging in:
A) self-care.
B) ethical decision-making.
C) affect heuristic.
D) reflective practice.
Q. 2Dealing with a sexually explicit caller may be done by:
A) covert modeling by planting the idea that they have a problem.
B) flooding to extinguish their thoughts by sexual responses from the worker.
C) reflection of their feelings and thoughts so as to show empathy and understanding of their dilemma.
D) asking if they have some physical ailment that is causing the presenting psychological problem.
Q. 3When decisions are made based upon how much we relate to, or like, another is known as:
A) discernment.
B) vicarious liability.
C) affect heuristic.
D) justice.
Q. 4Handling problem callers who become abusive is best done by:
A) leaving time limits open so they finally run down.
B) terminating them after a clear warning.
C) posing close-ended questions to specify the problem.
D) establishing loose and unclear administrative rules.
Q. 5The idea that crisis services be delivered based upon need and resource availability is related to the ethical idea of:
A) fidelity.
B) autonomy.
C) justice.
D) nonmaleficence.
Q. 6Of the following statements, which does not apply to the disturbed caller?
A) Behavior is always purposeful and serves conscious or unconscious motives.
B) Behavior is comprehensible and has meaning even though the language may not.
C) Behavior needs to be differentiated as to whether it is biochemically or psychologically based.
D) Behavior is used to keep a person safe and free of anxiety.
Q. 7The idea that truthfulness is thought and action is a test of morality is related to the ethical idea of:
A) fidelity.
B) autonomy.
C) justice.
D) nonmaleficence.
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