One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.
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Q. 2Which of the following is a legal or ethical topic that is unique to crisis intervention?
A) There are no ethical codes that specifically address crisis interventions or disaster responses.
B) Informed consent is required before providing mental health services.
C) The principle of nonmaleficence
D) Disclosure of client records is not allowed.
Q. 3Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.
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Q. 4Reflective practice involves thinking about both your reasons for entering crisis and disaster work, as well as your actions during a crisis response, and how that response could be improved.
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Q. 5One of the major problems in a community telephone crisis line is that workers have to be expert in a large variety of areas.
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Q. 6A crisis or disaster worker can be effective without attending to one's own self-care.
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Q. 7Because the telephone worker is not on the scene, exploring alternatives and making plans need to be simple and clear-cut, and slowly and carefully mapped out.
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