The key to managing resistance to organizational change is probably:
a. good conflict management
b. making sure that it doesn't arise by using only interventions that do not cause resistance
c. using internal consultants who are familiar with the staff's needs, values, and concerns
d. getting the change endorsed by the power structure
Q. 2What is the scale of measurement for a percentile rank?
a. Ratio
b. Interval
c. Ordinal
d. Nominal
Q. 3Matching items should be limited to:
a. homogeneous material.
b. heterogeneous material.
c. quantitative material.
d. qualitative material.
Q. 4Categorize the following transaction:
Person A: I really have a lot of work to do today.
Person B: You shouldn't have let it all go until the last minute.
(a) complementary
(b) crossed
(c) ulterior
(d) none of the above
Q. 5Perhaps the best way to view counseling termination is:
a. As a counseling success.
b. As a transition from one set of conditions to another.
c. As a moment in time.
d. None of the above.
Q. 6When reporting suspected child abuse in good faith, counselors should review their particular state statute to determine all of the following EXCEPT
a. who must make the report.
b. when the report must be made.
c. counselor liability for defamation of character.
d. whether past abuse must be reported.
e. whether a written report is required in addition to an oral report.
Q. 7Which of the following interventions did not come out of organizational development philosophy?
a. strategic planning
b. management by objectives
c. Training groups
d. a & b above
Q. 8According to Berne, difficulties in communication and relationships are most likely due to
(a) dominance of the child ego state.
(b) dysfunctional parental modeling.
(c) failure to analyze transactions.
(d) an imbalance among the ego states.
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