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revaljohnson93 revaljohnson93
wrote...
Posts: 354
Rep: 1 0
6 years ago
The key to managing resistance to organizational change is probably:
 
  a. good conflict management
  b. making sure that it doesn't arise by using only interventions that do not cause resistance
  c. using internal consultants who are familiar with the staff's needs, values, and concerns
  d. getting the change endorsed by the power structure

Q. 2

What is the scale of measurement for a percentile rank?
 
  a. Ratio
  b. Interval
  c. Ordinal
  d. Nominal

Q. 3

Matching items should be limited to:
 
  a. homogeneous material.
  b. heterogeneous material.
  c. quantitative material.
  d. qualitative material.

Q. 4

Categorize the following transaction:
   Person A: I really have a lot of work to do today.
   Person B: You shouldn't have let it all go until the last minute.
 
  (a) complementary
  (b) crossed
  (c) ulterior
  (d) none of the above

Q. 5

Perhaps the best way to view counseling termination is:
 
  a. As a counseling success.
   b. As a transition from one set of conditions to another.
   c. As a moment in time.
  d. None of the above.

Q. 6

When reporting suspected child abuse in good faith, counselors should review their particular state statute to determine all of the following EXCEPT
 
  a. who must make the report.
  b. when the report must be made.
  c. counselor liability for defamation of character.
  d. whether past abuse must be reported.
  e. whether a written report is required in addition to an oral report.

Q. 7

Which of the following interventions did not come out of organizational development philosophy?
 
  a. strategic planning
  b. management by objectives
  c. Training groups
  d. a & b above

Q. 8

According to Berne, difficulties in communication and relationships are most likely due to
 
  (a) dominance of the child ego state.
  (b) dysfunctional parental modeling.
  (c) failure to analyze transactions.
  (d) an imbalance among the ego states.
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GparkerGparker
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Posts: 383
6 years ago
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