Disadvantages of email communication with clients include all of the following EXCEPT:
a. confidential information in emails can be saved on computers or email servers.
b. recipients may misinterpret information and are not necessarily able to ask for
immediate clarification.
c. email messages can be easily forwarded to others or sent to the wrong recipient
by mistake.
d. messages can be altered before being forwarded to another party.
e. the ease of email communication encourages formality and professionalism.
Q. 2When communicating with clients over the phone, counselors should
a. inform the client that he or she must speak to the counselor face-to-face because
phone communication of confidential issues is unethical.
b. assume that the conversation cannot be intercepted due to encryption software on
cell phones.
c. acknowledge that the client is receiving services to unknown callers reporting
that they know the client.
d. state information off the record and informally if the client and counselor have
good rapport.
e. attempt to verify the client's identity, and demonstrate caution and
professionalism when discussing confidential information.
Q. 3According to Perls, living in the here-and-now leads to
(a) fuller awareness.
(b) imbalance.
(c) flux.
(d) a lack of foresight.
Q. 4If a standard score in one system is 7 (mean = 5, SD=2), what is its equivalent in a standard score system with mean of 50 and SD=22?
a. 1
b. 22
c. 50
d. 72
Q. 5Professional careers can be ruined by poor decisions made in response to an ethical complaint. Counselors should:
a. Immediately discuss the complaint with close friends or family members for emotional support.
b. Expect the worst, because most complaints are found to be valid and adjudicated.
c. Retain the services of an attorney and contact the professional liability insurance carrier.
d. All of the above.
e. a and c, but not b.
Q. 6Family members can be taught how to improve their communication patterns through:
a. The Awareness Wheel exercise
b. Practice, practice, practice
c. Avoiding over-responsible behavior
d. All of the above
Q. 7What is the major weakness of the True-False items with Correction of false items?
a. Setting up space for the corrected portion to be written
b. Introducing subjectivity to the grading process
c. Inefficiency of creating this type of item
d. Learning more about the student's mastery of the content
Q. 8The Ouroboros Effect occurs the organization gets worse instead of better.
Indicate whether the statement is true or false
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