What is the best course of action to stimulate staff nurses' involvement in quality control research on a nursing unit?
A) Hire a well-qualified researcher to help staff design studies.
B) Create a joint medical/nursing staff research committee.
C) Provide staff with paid release time for research activities.
D) Ensure that research designs are well grounded and scientific.
Question 2What is the best qualitative measurement in determining quality control for marketing?
A) Morbidity and mortality rates
B) Nursing care hours per patient day
C) Average length of stay
D) Patient surveys of general satisfaction
Question 3What is the greatest limitation of the Health Plan Employer Data Information Set (HEDIS)?
A) Findings are not released to the public.
B) Only about half of managed care organizations have chosen to participate.
C) Performance indicators are process focused rather than outcome focused.
D) There are only 15 performance measures.
Question 4For any quality control program to be effective, what component must be in place?
A) The primary purpose of the program must be to satisfy various federal and state standards.
B) Developed criteria should reflect minimally acceptable levels so the organization will score well on self-assessment audits.
C) A belief in the importance of quality control must be integrated through all levels of the organizational hierarchy.
D) The process should be reactive; in other words, quality improvement efforts should be initiated after problems are identified.
Question 5What is total quality management?
A) Is based on the premise that the organization knows what is best for the consumer
B) Has as a guiding purpose: saving the organization money
C) Is based on the premise that the customer is the focal element on which production and service depend
D) Assumes that inspection and removal of errors lead to quality
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