The management team of a large hospital is attempting to identify the specific cost of providing nursing services. This process is known as ____.
a. Costing out services
b. Fee-for-service care provision
c. Priority nursing management
d. Quality versus cost balance
Question 2What is a responsibility of the change agent in the movement stage of change?
A) Gather data
B) Accurately diagnose the problem
C) Decide if change is needed
D) Develop a plan
Question 3Which are reasons for planned change?
1 . Chance to do something new and innovative
2 . Should be implemented only to change unproductive environments
3 . Resistance to change should be expected as a natural part of the change process
4 . Technical changes encounter more resistance than changes that are perceived as social
A) 1, 2
B) 1, 3
C) 2, 4
D) 3, 4
Question 4In the past, health care organizations viewed nursing services as primarily a(n) ____.
a. Acute care asset
b. Expense
c. Reimbursement tool
d. Revenue generator
Question 5What does nonlinear dynamics of organizational change imply about change?
A) Occurs in sequential steps
B) Is predictable
C) Should rely on policies and hierarchies
D) Is most powerful at the micro level
Question 6The two major considerations for nursing practice in the twenty-first century are ____.
a. Ability and availability
b. Cost and quality
c. Professional leadership and management
d. Recruitment and retention
Question 7In planning strategies to prevent stagnation and promote renewal, which action would most likely result in the desired outcome?
A) Developing a program for recruitment of young talent.
B) Rewarding employees by promoting from within.
C) Having set pay increases mandated annually.
D) Using longevity to determine committee selection.
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