When developing a zero-based budget, nurse managers understand:
a. The previous year's monies are applied to the current one.
b. All budget needs are justified annually.
c. No changes to patient care delivery can occur.
d. It does not reflect actual changes of the unit.
Question 2What are the benefits to the organization from greater patient satisfaction? Select all that apply.
a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other institutions
Question 3A nurse manager is trying to implement the Joint Commission (JC) patient safety goals for 2006 pertaining to time organization. One of those goals is to:
a. improve the effectiveness of critical alarm systems.
b. eliminate wrong-site, wrong-patient, and wrong-procedure.
c. improve the safety of infusion pumps.
d. standardize the approach to hand off communication.
Question 4A nurse preceptor wants to determine if a novice nurse is able to organize tasks and categorize them according to patient needs and conditions.
Which of the following categories, if included by the novice, would indicate to the preceptor that further teaching is needed? a. Life-threatening or potentially life-threatening conditions
b. Activities essential to patient safety
c. Activities essential to the plan of care
d. Activities essential to hospital/governmental regulation
Question 5Patient satisfaction surveys may provide information on the clinical performance of the unit as well as the institution. Which areas are included for data collection? Select all that apply.
a. Accessibility of services
b. Number of staff per shift
c. Communication
d. Quality of care
e. Recognition of physician in community
f. Continuity
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