Which of the following are NOT types of teams?
a. Autonomous work groups
b. Functional groups
c. Quality circles
d. Cross-functional teams
e. High-performance teams
Question 2Which of the following combinations of group performance norms and cohesiveness is best
from the manager's point of view?
a. Low cohesiveness/low norms
b. Low cohesiveness/high norms
c. High cohesiveness/low norms
d. High cohesiveness/high norms
Question 3The standards of behavior a group accepts for its members are called
a. rules.
b. roles.
c. norms.
d. customs.
e. values.
Question 4Ray's boss told him there can be no more overtime for the next month but after lunch tells
one of Ray's employees to work late to finish a project. This is an example of ___________
conflict.
a. intersender role
b. intrasender role
c. intrarole
d. person-role
e. interrole
Question 5When the sent role is unclear, the result is
a. intrarole conflict.
b. role ambiguity.
c. role dynamics.
d. storming.
e. interrole conflict.
Question 6How the person actually behaves in a group is the _______ role.
a. sent
b. perceived
c. enacted
d. expected
e. conformity
Question 7How the individual comes to think he or she should behave in the group is the _____ role.
a. sent
b. perceived
c. enacted
d. expected
e. conflict
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