When writing a proposal
a. do not describe benefits for the receiver
b. describe the problem or need from the reader's point of view
c. do not mention the time needed to complete the project
d. do not explain the cost until the proposal has been accepted
Ques. 2A persuasive message should
a. assume the reader sees the need for your solution
b. describe a need and a solution from the reader's point of view
c. describe a need but not a solution
d. none of the above
Ques. 3To gain the reader's attention in a persuasive message you
a. could describe a problem related to your request
b. might remind the reader of a goal related to your request
c. should open the message with a humorous sentence
d. both a and b
Ques. 4For a persuasive message
a. the objective may be to get the reader to take an action
b. considering the reader's needs is not important
c. the organization of the message is not important
d. none of the above
Ques. 5A credit refusal message
a. should be written in direct order
b. grants credit to an applicant
c. denies credit to an applicant
d. should not say why credit is denied
Ques. 6In the closing of a message that contains negative news
a. always include a soft sell message
b. do not remind the receiver of the negative news
c. apologize again for the negative news
d. both a and c
Ques. 7When organizing a negative message
a. begin with a neutral opening
b. explain the reasons for the negative news
c. state or imply the negative news
d. all the above
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