Persuasive requests should be organized
A) quickly.
B) indirectly.
C) directly.
D) chronologically.
Ques. 2Which is correct?
a. The game will be available at 12 midnight.
b. The game will be available at midnight.
Ques. 3Which of the following situations would most likely require persuasion within an organization?
A) Asking employees to attend training sessions on a new software for entering timesheets
B) Telling employees about the new health insurance prescription drug compensation plan
C) Asking employees to participate in an exercise program to improve wellness and to reduce health insurance costs
D) Informing employees about a change in shuttle services
Ques. 4Which is correct?
a. I bought a 5-pound bag of gourmet coffee.
b. I bought a five-pound bag of gourmet coffee.
c. I bought a 5-lb bag of gourmet coffee.
Ques. 5As a manager, Kelly must communicate to her employees some bad news that will likely upset them. What is the best advice for her to follow when communicating this bad news?
A) Let her employees learn of the bad news through the media.
B) Ask her employees their feelings about the bad news immediately after she has presented it.
C) Practice what she is going to say.
D) Wait to deliver the bad news until a Friday afternoon so that employees have an opportunity to process the bad news.
Ques. 6A proper noun is always capitalized, but a proper adjective is not.
Indicate whether the statement is true or false
Ques. 7Although many companies try to deal with disappointed customers by calling them immediately, written messages are also used to
A) promote good relations.
B) formally confirm follow-up procedures.
C) establish a record of the incident.
D) All answer choices are reasons for written messages.
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