Social media experts advise that consumers exhaust all other options for complaints with a company ...

Social media experts advise that consumers exhaust all other options for complaints with a company before venting online.
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To get the best results, write your claim promptly because delaying a claim makes it seem less important.
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When sending a claim letter by mail, include all original documents such as invoices, sales slips, catalog descriptions, and repair records.
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When a customer has a legitimate claim or complaint, he or she can expect a positive response from a company.
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Claims made by telephone or e-mail are just as effective as claims made in writing.
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When you expect the receiver of your claim message to agree with your claim, you should use the direct strategy.
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