A polite request phrased as a question out of courtesy does not need to end with a question mark. ...

A polite request phrased as a question out of courtesy does not need to end with a question mark.
  Indicate whether the statement is true or false

Ques. 2

When you believe that the reader will not need persuasion to do what you ask, you can use a neutral message.
  Indicate whether the statement is true or false

Ques. 3

Neutral messages can be appropriate for readers inside and outside the organization.
  Indicate whether the statement is true or false

Ques. 4

When you use the direct organizational plan for a neutral message, you present the details before the primary idea.
  Indicate whether the statement is true or false

Ques. 5

Words like mistake, failure, damage, refuse, and deny carry negative connotations and should be avoided when possible.
  Indicate whether the statement is true or false

Ques. 6

Which of the following is not a guideline for writing clearly?
 A) Avoid cliches, slang, and unnecessary jargon.
  B) Use long, sophisticated words.
  C) Be accurate and complete.
  D) Avoid dangling expressions.