Ethnocentrism is
A) the acceptance of cultural diversity.
B) belief in the superiority of one's own culture.
C) a tendency toward centrally controlled communication.
D) adherence to strict ethical standards.
E) the use of culture-bound terminology.
Ques. 2Select the most accurate statement describing voice mail.
A) Many businesspeople use voice mail to intercept and to screen incoming telephone calls.
B) The best voice mail greetings are generic and impersonal.
C) Never use voice mail because it is rude and frustrating to callers.
D) Try to return all voice mail messages within one to two weeks.
Ques. 3From an ethical perspective, team members should
A) put their self-interest first.
B) respect the ideas of others.
C) arouse conflict to improve team debates.
D) support the dominant member to facilitate decisions.
E) ignore any emotional needs of the members.
Ques. 4Which of the following would be considered courteous and responsible smart phone use in the workplace?
A) Speak in low, conversational tones.
B) Don't text while driving, cycling, or walking down the sidewalk.
C) Don't check text or check e-mail messages on your phone during meetings and other face-to-face conversations.
D) All of the above will help you be a courteous and respectful smart phone user.
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