Dealing effectively with disappointed customers is an important skill for business communicators. ...

Dealing effectively with disappointed customers is an important skill for business communicators. List three of the four strategies that business use to control damage and resolve problems when customers complain. Then, cite two reasons that online complaint sites are gaining momentum.

Ques. 2

List three situations when the direct organizational pattern can effectively be used to deliver negative bad news; then give an original workplace example of each.

Ques. 3

When communicating bad news, business communicators have five important goals. List and explain four of these goals.

Ques. 4

To avoid charges of discrimination or wrongful actions, legal advisors urge organizations to keep employment rejection letters general, simple, and ________.
Fill in the blank(s) with correct word

Ques. 5

________ can be destroyed when employees learn of major events affecting their jobs through the ____________________ or from news accountsrather than from management.
Fill in the blank(s) with correct word

Ques. 6

The ________ Credit Reporting Act and Equal Credit Opportunity Act state that consumers who are denied loans must receive a notice of adverse action explaining the decision.
Fill in the blank(s) with correct word

Home Search Q & A Board Gallery Resource Library Blog Dictionary Chat	Quick Links Start a Topic Latest Topics Unanswered Questions Courses Study Tools Browse by Textbook	Social Facebook YouTube Community Stats Who's Online Trending Staff	Help About Us Take the Tour Study Tips Posting Guidelines Terms and Policies Contact Us
Biology Forums - Study Force © 2010-2024 \| Powered by SMF \| SMF © 2015, Simple Machines \| Sitemap Biology-Forums.com is not affiliated with any publisher. Book covers, title and author names appear for reference only.

Dealing effectively with disappointed customers is an important skill for business communicators. ...

Related Topics