A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What ...

A disgruntled client has begun leaving negative comments about your firm on its Facebook page. What should you do first?
 A) Ignore the comments.
  B) Determine whether the comments violate your established social media comment policy.
  C) Delete the comments immediately.
  D) File a lawsuit against the client.

Ques. 2

Which of the following is the best opening sentence for a direct response message?
 A) Here are the answers to the questions you asked about our banquet facilities.
  B) Thank you for your e-mail message of March 25.
  C) We look forward to helping you with all of your banquet needs.
  D) Your e-mail of March 25 was forwarded to me.

Ques. 3

Which of the following is the most effective subject line for a routine response message?
 A) This is a reply to your April 16 e-mail message.
  B) Reply to Your E-Mail Message
  C) Your June 5 Inquiry About Barcelona Travel Packages
  D) URGENT

Ques. 4

Where should you place the main idea in a business letter that you expect to be received positively?
 A) The last sentence
  B) The closing paragraph
  C) The first sentence
  D) Midway through the body